The BIO Agency

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The BIO Agency
are the first
and only
Digital Change Agents

We solve our clients' business problems by helping them take advantage of the digital era.

We go way beyond marketing. We look at the whole business to see how digital can impact the organisation and its customers. We are specialists in our field and our approach makes our offering unique.

  • Digital Census 14
  • Tech Track 100 2013
  • Top One Hundred Digital Agencies 2013
  • RAR Awards 2014 creativity/innovation
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The Connected
Traveller

Connected customers throw down the gauntlet to the travel sector.

Brands often say they want to put digital at their core and focus on customer needs. We investigate what this means to the travel industry.

In this white paper #BIOTRENDS we explore the rapid rise of technology innovation, consumer expectations and trends across the travel and tourism sector to see how it translates into delivering the perfect experience for the connected traveller. We speak to industry experts and poll 2,000 consumers to see what they really expect, from booking a holiday to returning back home.

70%

of respondents use digital to search and book holidays vs an average 40% of respondents who use it to prepare, get to the destination, while on holiday and upon returning home.

However, there is much opportunity for travel brands to create better relationships with their customers.

Download the full paper here

travelbulletin

20 MARCH 2015

New Research from the BIO agency

icef

09 MARCH 2015

How much personalization do travel consumers want?

travolution

4 MARCH 2015

TTE 2015 as it happened

Our latest achievements

Our Areas
Of Focus

  • Service
    Design

    Online, mobile & beyond

    The digital experience is paramount in a brand's success, and can help make people's lives better. Our Service Design Team understands the psychology of how users engage with digital services and products, and are able to redefine and reinvent experiences and services to create unparalleled levels of engagement. These skills transcend all expected digital touch points, such as online, mobile, in home, in car, and beyond as the world continues to change digitally.

    • Travelex

      Creating a new way for consumers to send money internationally

    • Coca-Cola

      Helping Coca-Cola sell more through innovative solutions

  • E-Commerce
    Solutions

    Creating world-class sales for world-class brands

    The world is becoming increasingly online transactional. However, it's one thing simply selling online, it's another to create e-commerce experiences for global brands that'll constantly improve conversion via best-of-breed expertise and innovation. We specialise in achieving this.

    • Hotel Chocolat

      Creating the online 'flagship' store for a highstreet luxury brand

    • Hachette

      Creating a new sales channel for the biggest publisher in the UK

  • Digital
    Marketing

    Engaging to convert

    Our specialist team works with a whole spectrum of clients, ensuring their digital marketing strategy effectively delivers conversion and retention in digital advertising, email/ECRM and social. Our marketing strategies increase product sales and make a tangible difference to a brand's bottom line.

    • Clinique

      Helping the brand reach new customers to sell more product

    • Freesat

      Driving traffic to encourage more people to switch TV supplier

  • Digital
    Retail

    Making every touch
    point matter

    Connecting the instore experience in a multi-channel world is of the utmost importance. Our team of retail specialists creatively deliver concepts and digital touch points in physical environments to improve engagement and gather vital customer insights. The results not only create a better instore experience, but also a better understanding of your customers, which in turn means more sales.

    • Selfridges

      Digitally enhancing the largest shoe department in the world

    • Halfords

      Connecting the customer experience in store

Our
Key
Services

    • Business Planning and Consultancy
    • Creative Strategy
    • Content Strategy and Development
    • Conversion Rate Optimization and Analytics
    • CRM
    • Demand Generation
    • E-Commerce
    • Experience Design
    • Mobile Solutions
    • Product Design and Development
    • Social Media Strategy and Implementation
    • Technical Development and Services

Our Client
Experience

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