DIGITAL INNOVATION

We apply new technologies to existing experiences to deliver game-changing innovative solutions

  • What Is Digital
    Innovation?

  • Digital innovation means making rapid change by using digital technology to enhance services, traditional models, products and processes.

    Through understanding users’ needs, motivations and journeys and working collaboratively with clients and stakeholders we find new solutions, rapidly iterating creative concepts until they are satisfying and effortless to use.

HOW CAN DIGITAL INNOVATION HELP?

  • Digital innovation can stave off the threat of digital disruption by making improvements to a company’s services. It’s particularly relevant to well-established companies that don’t have the time or resources day-to-day to re-imagine existing processes. BIO can help you rapidly deliver the kinds of services and innovations that will keep you front of mind with customers and ahead of the competition. By creating groundbreaking new experiences at speed we can dramatically improve customer engagement in the digital arena.

Our Industry
Expertise

Some of the core sectors we specialise in

  • BANKING

    We were named Financial Services Forum Agency of the Year for our work with Leeds Building Society, TSB, Premium Credit, CMC Markets and more.

  • RETAIL

    Innovating new ideas and increasing customer engagement for high street names like Halfords, Reiss and Bowers & Wilkins.

  • TRAVEL

    Creating new customer experiences for British Airways and Haven Holidays to empower customers and increase loyalty and satisfaction.

HOW WE DO IT

We use hands-on techniques to get to the heart of what customers want and businesses need

  • BIO HIVE

    In our three and five-day vision workshops we co-locate with clients and customers to share perspectives and create truly customer-centric innovation. 

  • AGILE

    Our agile methods have many client benefits – quicker speed-to-market, greater visibility, higher quality results, less risk and better cost control.

  • CXF

    To understand customers we create a customer experience framework using a range of methods including personas, journey maps and user diaries.

  • UCD

    We build new innovations around the user, testing throughout the process and iterating our ideas until users can meet goals almost effortlessly.

Get In Touch

Get In Touch


New Business & Press

Come and see us for a coffee, a peek at our cool offices and a chat about new business & digital transformation.

newbiz@thebioagency.com

General

For any other enquiries or just to say hello, drop a line to:

info@thebioagency.com

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