INTRODUCING BIO'S EXPERIENCE
Making CX-led change accountable
For the last 10 years organisations have been
re-imagining themselves with new services built around the customer. Digital transformation has been at the heart of this shift, with the focus on improving experiences across all digital channels.
Yet 70% of complex, large-scale digital change programmes don't reach their intended goals. CX, UX and experience design projects, service design-led change and digital transformation programmes are not always delivering the results hoped for.
A BRAND NEW PRODUCT
TO PREDICT HARD BUSINESS IMPACT
We've tackled this challenge head on using our experience as a leading digital transformation specialist. After months of research, we're launching our Experience Performance Platform.
Using a combination of behavioural science and data analysis, it's a new way to model, predict and report on the hard impact of our work.
START A NEW ERA OF TRANSFORMATION
In the past, CX work was justified by soft metrics, like streamlined usability and enhanced brand relationships. Now we're making the connection to hard business KPIs and experience-led change, so businesses can make the right choices from the start, shifting NPS scores and driving more revenue.
By accurately predicting impact on the business and ensuring that projects deliver on revenue and customer satisfaction, EPP will empower you to create a transformation programme that works.
A new era is beginning. To talk to us about how our Experience Performance approach can help you, contact us at: firstname.lastname@example.org
What we are thinking
Get In Touch
Get In Touch
The BIO Agency (Canada)
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