News & Views
BIO is often in the news for our work as Digital Change Agents®. From the broadsheets to Bloomberg and from our whitepapers to special events, you’ll find all the latest stories, comments and conversations here.
'Buy online, pick up in store' & the future of retail
We surveyed 1500+ people in the US, to better understand customer behaviour and their expectations about 'buy online, pick up in store'.
Why Ryanair is going back to its disruptive roots
Despite recent and highly publicised travails, Ryanair remains a customer-centric disrupter at heart, says The BIO Agency’s Marcus Dunford in a recent article for Travolution.
BIO hosts the Financial Services Forum to talk insurance and customer loyalty
The Financial Services Forum met at BIO recently to talk about customer retention and loyalty in the insurance sector in the light of recent rule changes by the FCA.
Telco Customer Loyalty: Apathy or Advocacy?
The BIO Agency’s new research into customer attitudes to their telco providers provides plenty of food for thought for the industry and suggests that complacency is not an option.
The BIO Agency is Top 3 for Creativity
Econsultancy’s annual report on digital agencies and the state of the industry is in and BIO make a strong showing across several categories.
New BIO research: Call centres still favourite for broadband issues
Vanilla+, the global site for telecoms IT, have been reporting on BIO’s new research into customer service in the telecoms industry.
Three essentials for smarter cities
UK cities need better connectivity, investment in interoperability and increased focus on mass transport if they are to become smarter, healthier and less chaotic, says BIO’s Creative Innovation Director a recent article for PublicTechnology.net