News & Views
BIO is often in the news for our work as Digital Change Agents®. From the broadsheets to Bloomberg and from our whitepapers to special events, you’ll find all the latest stories, comments and conversations here.
Why digitally-enhanced customer experiences are key for the future of fashion retailers
With online sales rising slowly but physical stores getting higher spend per customer, what’s the future of fashion retail? It’s the brands who successfully combine engaging online experiences with technology-enhanced physical stores who are likely to find the future’s bright.
It’s not easy being green: the challenge of creating environmentally friendly packaging for ecommerce sites
Creating environmentally friendly packaging that pleases customers and keeps goods in perfect condition is a huge challenge for ecommerce sites. And despite their best efforts, it can also be very hard for customers to know what to do with their empty packets and mailers. We explore the issues, using ASOS as an example, and looking at some of the solutions being dreamt up by new packaging innovators.
Would wrapping up online entertainment services create customer loyalty to telcos?
From Netflix and Amazon Prime to Spotify, Apple music and gaming platforms like Twitch, today’s consumers have to manage a whole host of online streaming services. Does this present an opportunity for telcos to engage with customers who don’t feel much loyalty to their current provider?
The telco omnichannel challenge
Omnichannel has been the big buzzword in telecoms for several years but progress has been slow, with many telcos admitting they still aren’t delivering a truly omnichannel experience. What are the main challenges for moving from multichannel to omnichannel – and what do telcos stand to gain?
When it comes to voting in a general election, don’t we deserve a better customer experience?
From booking flights and managing our bank accounts to applying for a passport or filling out a tax return, we can do pretty much anything online. But one thing we still can’t do electronically is vote in a general election. Will it ever happen – and would more people take part if it does?
What can medical technology sites do to create better customer experiences?
Medical technology sites are ripe for digital transformation. Though it’s a specialist field, today’s users have high expectations and there are plenty of opportunities to create better experiences through better information architecture and the possibilities offered by new technologies.
What’s driving customer experience in 2019 and beyond?
According to CISCO, by 2020 70% of purchasing decisions will be based on the customer experience. From AI to voice activation, we’re taking a look at four major factors impacting on and driving customer experience across all markets.