News & Views
BIO is often in the news for our work as Digital Change Agents®. From the broadsheets to Bloomberg and from our whitepapers to special events, you’ll find all the latest stories, comments and conversations here.
What do passengers really want from their train journeys?
The UK’s trains often make headlines, usually for the wrong reasons, whether it’s fare increases, strikes or unreliable services. The issues may be complex but, from the perspective of customers the situation is simple. Never mind wrangling over politics and who is or isn’t responsible – they just want the basics to be right.
How personalised healthcare driven by AI is creating better patient outcomes
The patient experience is set to change through increasing use of personalised or precision medicine as opposed to a ‘one size fits all’ approach. What does this mean and how is AI driving this new, more tailored approach to healthcare forward?
Why we should all be adopting Minimum Viable Strategy
Strategy has come a long way since the first appearance in military over 2,500 years ago, but even after being adopted by the business world the fundamentals have remained the same. However with life becoming increasing complex and unintuitive, strategy for companies, products and services needs to adapt. Minimum viable strategy gives us the flexibility to adapt and reassess according to market conditions.
Will digital assistants evolve to take the pain away from life admin?
Life admin takes up valuable time that we’d all rather spend doing something else. As virtual assistants powered by AI and machine learning become more sophisticated, will they be able to manage our lives more thoroughly in the future, rather than just telling us the weather – and will they create new business opportunities?
Never mind the content – it’s the context that creates standout customer experiences
The idea that ‘Content is King’ has been central to digital platforms for more than 20 years. But as the potential for personalisation has increased, now it’s context which is key to delivering real meaning and value to each individual customer as they interact with businesses and organisations.
Digital disruption of the legal sector has a very human face
The legal sector has confronted change before, and it’s confronting it once again… but this time it’s different. More fundamental, more far reaching. While the current zeitgeist is focussed on the “digital” aspect there are two other, even more significant, factors disrupting the industry.
With eSIMs set to disrupt the industry, telcos must dream up new ways of creating customer loyalty
Never mind 5G, the eSIMS are coming and it’s going to change the telecoms industry – and the customer experience – forever. We take a look at the challenges and the opportunities for telcos, as customers gain the ability to switch from plan to plan with ease.
As online/hybrid agents stumble, are the traditional property players having the last laugh?
The last couple of years have been bumpy for online estate agents, with Hatched closing its doors, easyProperty struggling and Emoov moving into administration before relaunching. Purple Bricks are ever-present, but shut down operations in the US and Australia and admitted taking its eye off the ball in the UK. Where’s it all gone wrong for the online and hybrid estate agents, and what does the future hold?