News & Views
BIO is often in the news for our work as Digital Change Agents®. From the broadsheets to Bloomberg and from our whitepapers to special events, you’ll find all the latest stories, comments and conversations here.
When it comes to voting in a general election, don’t we deserve a better customer experience?
From booking flights and managing our bank accounts to applying for a passport or filling out a tax return, we can do pretty much anything online. But one thing we still can’t do electronically is vote in a general election. Will it ever happen – and would more people take part if it does?
What can medical technology sites do to create better customer experiences?
Medical technology sites are ripe for digital transformation. Though it’s a specialist field, today’s users have high expectations and there are plenty of opportunities to create better experiences through better information architecture and the possibilities offered by new technologies.
What’s driving customer experience in 2019 and beyond?
According to CISCO, by 2020 70% of purchasing decisions will be based on the customer experience. From AI to voice activation, we’re taking a look at four major factors impacting on and driving customer experience across all markets.
Why co-living is the answer for the experience-led generation
Co-living is increasing in popularity across the world with numbers set to triple in the next few years. Whether in high-density cities or Instagram-friendly far-flung beach resorts, who’s doing it, what are the benefits and what’s driving the trend?
Food delivery trends for the future
‘Casual dining’ has been in crisis, but meanwhile more and more people are ordering food from take-aways, restaurants and ‘dark kitchens’ to eat at home. What are the major consumer and industry trends that companies need to keep on top of in this growing but competitive market?
How behavioural science can help us make environmentally responsible choices
We can no longer avoid the fact that if we don’t start being radically more responsible and make more sustainable choices, environmental disaster lies ahead. What can we learn from behavioural science to ‘nudge’ people into change?
How big food and drink brands are joining the fight against plastic
In the last couple of years awareness of just how bad our planet’s plastic problem is has gone mainstream. Now the major players in the food and drinks industry are responding to public concern with ambitious new drives to cut their use of plastic.