News & Views
BIO is often in the news for our work as Digital Change Agents®. From the broadsheets to Bloomberg and from our whitepapers to special events, you’ll find all the latest stories, comments and conversations here.
Five businesses whose values shine through their customer experiences
Many businesses are built on core values which form part and parcel of their identity, shaping their priorities, vision and culture. But it’s a huge task to really live those values in terms of the customer experience. Here are five brands who are top of the class.
Law firms need to solve the issue of good knowledge management while working from home
The last few years has seen a cultural shift towards working from home – the last few weeks has seen it become a necessity. In fields like law it’s become more important than ever for companies to get their knowledge management systems in good order and encourage their employees to stay committed to good practice wherever they might be working.
Reimagining the football fan experience through digital
Football clubs are using digital technology to transform the fan experience and increase revenue. We take a look at new possibilities around the world – and find that the world’s most state-of-the-art stadium is just a few miles up the road…
Senior stakeholders don’t agree? An agency can play peacemaker and bring in new ideas
When a project keeps getting derailed because of differences of opinion between senior stakeholders, it makes sense to bring in a third party with objective views as well as specialist skills and new ideas.
Will Amazon Business short-circuit established electronics distributors?
Amazon Business is making inroads into the B2B electronic components market. How much do they threaten established players and how can they fight back? We take a look at the current state of play and reveal how they should take learnings from Amazon to stay competitive in the short term while planning for long-term change.
Today’s intranets must live up to high expectations
Company intranets often fall short of the high expectations that employees have of them. We take a look at some of the pitfalls and discuss the measures businesses need to put in place to ensure they’re well-designed, up-to-date and used with satisfaction by everyone in the workplace.
How BIO and Tech Mahindra can help meet the customer experience challenge for telcos
Telcos face big challenges, but there are huge rewards in store for those who can adapt quickly to new possibilities. Here’s why we believe BIO and Tech Mahindra can offer the right support to telco clients who want to transform the customer experience and set themselves up for the opportunities that lie ahead.
Building societies must play to their advantages and learn from challenger banks to attract younger customers
Building societies are missing out on younger customers with many millennials and GenZs unaware of their benefits and tempted towards challenger and digital-only banks. Now it’s time for them to fight back, championing their ethical credentials and ramping up innovation to appeal to these crucial demographics.