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Read our latest thinking – from everyday pain points to the big challenges and solutions offered by digital change.
Blog 12th Dec 2018 3 Min Read
Customers relentlessly show an extremely high demand for customer experience excellence. How can telcos make the most effective use of digital transformation to redefine the way customers experience their services?
BIOThe BIO team
Blog 5th Dec 2018 6 Min Read
Redefining customer experiences in the travel sector is a fashionable subject. But how does it apply to in-flight catering services and airport lounges? Read our thoughts on future-proofing airline catering and logistics providers to create world-class experiences.
Blog 15th Nov 2018 4 Min Read
Our CEO Peter shares the key foundational principles of omnichannel management and discusses why excelling at omnichannel is crucial for best-in-class experience in the telecom sector.
Peter VeashCEO
Blog 31st Oct 2018 5 Min Read
There are huge opportunities to disrupt the banking sector. But how can new entrants ensure they are equipping themselves for success? Read our thoughts on the necessity of focusing on customer needs and key strategies to gain competitive advantage through results-driven digital transformation.
Blog 25th Oct 2018 6 Min Read
As the focus changes from manufacturing innovation to connected services, there are deep implications for the world of autos. In this article, Peter discusses how OEMs can redefine their in-car experience with IoT and advanced personalisation.
Blog 10th Oct 2018 3 Min Read
Our CEO Peter Veash explores the need to evolve digital and physical banking experience to deliver integrated experiences that bring meaning.
BIO
Peter Veash