Read our latest thinking – from everyday pain points to the big challenges and solutions offered by digital change.
B2B: How To Thrive in a Digitally Disrupted World
If B2Bs are to survive and thrive, adopting a more proactive approach to digital transformation is essential. Read on to learn about the four foundational elements of any successful B2B digital transformation programme.
Amazon Go: One-off novelty or the shape of things to come?
After introducing a robot-only warehouse, redefining the future of retail seems to be an intriguing next step for the online retail giant. But will everyone be on board with the checkout-free experience? Read on to learn BIO’s view on creating next-generation shopping experiences.
Artificial Intelligence or Assisted Intelligence?
AI is arriving, and reactions range from extreme fear to incredible optimism.
'Buy online, pick up in store' & the future of retail
We surveyed 1500+ people in the US, to better understand customer behaviour and their expectations about 'buy online, pick up in store'.
Telco Customer Loyalty: Apathy or Advocacy?
The BIO Agency’s new research into customer attitudes to their telco providers provides plenty of food for thought for the industry and suggests that complacency is not an option.