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Read our latest thinking – from everyday pain points to the big challenges and solutions offered by digital change.
Blog 19th Jun 2019 11 Min Read
Thousands of bank branches have closed in the last three years, leading to customers excluded from financial services and contributing to the ‘death of the high street’. But with government pressure and digital banks creeping into physical spaces, might traditional banks rethink their strategies, and better serve their customers with a new era of digitally-empowered branches?
Blog 11th Jun 2019 6 Min Read
New technology is leading us towards a cashless society. But what does this mean for the charity sector, considering it is already suffering from a drop in donations? New innovations are creating opportunities for the industry to not only improve the experience but also enable people to connect on an emotional level when donating.
Melodie HokeSenior Designer
Blog 6th Jun 2019 5 Min Read
The failure rate for digital transformation is reputedly between 70% and 84%. Why is it so high? From not defining what it is in the first place to a lack of cultural change and forgetting about customers companies are there to serve in the first place, we take a look at the reasons that digital transformation often falls short of its intended goals.
BIOThe BIO team
Blog 29th May 2019 5 Min Read
In telecoms as in other industries, digital transformation succeeds only if company culture transforms with it. So how can telco businesses ensure their employees are fully engaged? We look at the issues and examine three industry and out-of-industry approaches before suggesting a number of points to consider.
Blog 23rd May 2019 3 Min Read
Payroll departments will always need people, but new technologies will increasingly be able to handle the heavy lifting. Take a look at how machine learning and AI will, over time, free up payroll staff, so they can focus on unexpected events and the more strategic, and human-focused, areas of the job.
Blog 15th May 2019 4 Min Read
With autonomous vehicles in various stages of testing around the world, an exciting future of safer, more convenient transport is opening up. But with limited road space in cities like London, governing and transport bodies are going to have to plan carefully for a driverless future.
Melodie Hoke
BIO