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Read our latest thinking – from everyday pain points to the big challenges and solutions offered by digital change.
Blog 20th Feb 2020 4 Min Read
Company intranets often fall short of the high expectations that employees have of them. We take a look at some of the pitfalls and discuss the measures businesses need to put in place to ensure they’re well-designed, up-to-date and used with satisfaction by everyone in the workplace.
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Blog 5th Feb 2020 2 Min Read
Telcos face big challenges, but there are huge rewards in store for those who can adapt quickly to new possibilities. Here’s why we believe BIO and Tech Mahindra can offer the right support to telco clients who want to transform the customer experience and set themselves up for the opportunities that lie ahead.
Blog 29th Jan 2020 3 Min Read
Building societies are missing out on younger customers with many millennials and GenZs unaware of their benefits and tempted towards challenger and digital-only banks. Now it’s time for them to fight back, championing their ethical credentials and ramping up innovation to appeal to these crucial demographics.
Blog 23rd Jan 2020 4 Min Read
With the proportion of elderly people growing in almost every country, there’s a huge burden on our healthcare services. Here are some of the ways digital technology can support elderly people and help care for their health and wellbeing whether in their homes or in care facilities, from ‘carebots’ to wearables that track activity and provide medical data.
Blog 16th Jan 2020 4 Min Read
The UK’s trains often make headlines, usually for the wrong reasons, whether it’s fare increases, strikes or unreliable services. The issues may be complex but, from the perspective of customers the situation is simple. Never mind wrangling over politics and who is or isn’t responsible – they just want the basics to be right.
Blog 9th Jan 2020 3 Min Read
The patient experience is set to change through increasing use of personalised or precision medicine as opposed to a ‘one size fits all’ approach. What does this mean and how is AI driving this new, more tailored approach to healthcare forward?
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