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Read our latest thinking – from everyday pain points to the big challenges and solutions offered by digital change.
Blog 5th Dec 2019 3 Min Read
The idea that ‘Content is King’ has been central to digital platforms for more than 20 years. But as the potential for personalisation has increased, now it’s context which is key to delivering real meaning and value to each individual customer as they interact with businesses and organisations.
BIOThe BIO team
Blog 15th Nov 2019 5 Min Read
The legal sector has confronted change before, and it’s confronting it once again… but this time it’s different. More fundamental, more far reaching. While the current zeitgeist is focussed on the “digital” aspect there are two other, even more significant, factors disrupting the industry.
Blog 6th Nov 2019 3 Min Read
Never mind 5G, the eSIMS are coming and it’s going to change the telecoms industry – and the customer experience – forever. We take a look at the challenges and the opportunities for telcos, as customers gain the ability to switch from plan to plan with ease.
Blog 31st Oct 2019 5 Min Read
The last couple of years have been bumpy for online estate agents, with Hatched closing its doors, easyProperty struggling and Emoov moving into administration before relaunching. Purple Bricks are ever-present, but shut down operations in the US and Australia and admitted taking its eye off the ball in the UK. Where’s it all gone wrong for the online and hybrid estate agents, and what does the future hold?
Blog 23rd Oct 2019 4 Min Read
Airlines and airports around the world are working on ways to use new technologies to make the customer experience less stressful, more efficient and more satisfying. We take a look at seven innovations starting to creep into the industry.
Blog 16th Oct 2019 5 Min Read
With online sales rising slowly but physical stores getting higher spend per customer, what’s the future of fashion retail? It’s the brands who successfully combine engaging online experiences with technology-enhanced physical stores who are likely to find the future’s bright.
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