For the latest thinking and opportunities for digital transformation in key sectors, take a look at our frequent White Papers based on specially commissioned research and interviews from leading industry figures.
Guest White Paper:
Connecting the Bottom Line to Customer Experience Improvement
IDC Technology Spotlight
Driving Change in the Travel Experience
How customer needs are shaping the future customer experience in travel
Where Next? Reinventing the Travel Experience with CX-led Digital Transformation
BIO examines how brands can stay relevant to – and valued by – today's travellers.
The Future of Auto
Engaging tomorrow’s car buyer in the experience-led economy.
DIVERSIFY OR DIE?
WHY TELCOS NEED TO TRANSFORM TO SURVIVE
In this white paper, we explore three areas telcos should focus on to meet the changing demands and needs of modern customers.
DIGITAL TRANSFORMATION: REBIRTH OF THE ORGANISATION
This white paper explores how B2C organisations are implementing digital transformation and establishing a customer experience focus that will position them for success.
The Service Revolution: How service design is helping brands take over the world
There’s a service revolution going on. This white paper looks at the consumer trends driving change and provides a blueprint for developing best-in-breed services.
The Return of the High Street: How Technology Has Created a New Future For Retailers
Find out what retailers need to consider to become profitable enterprises in a future digitally-integrated physical retail world.